Our Policies

Refund

If you are not entirely satisfied with your service, please call, and schedule a re-do appointment. You must arrange an appointment to have your nails fixed within 7 days for gel polish/dipping services and 3 days for all other services after your initial service date. 

 

We do not accept redo appointments after seven/three days of your initial services.

 

We will re-do any service if you are unsatisfied with the quality provided, given that you tell us immediately after the services have been performed. 

 

As soon as you walk out the salon door, that means you have accepted and are happy with the services provided to you.

 

We will charge you for the cost of any repairs or replacements that we must endure because of damages that happened outside of our salon. For example, if your nails or the finish of your nails are damaged (they are broken, chipped, or starting to lift) we will charge you due to your lack of care.

 

The redo policy does not cover a change in service or color.

 

We do not offer refunds for any services or products.

Right to Refuse Service

We reserve the right to refuse service to any guest for improper conduct, tardiness, no-shows, or any other situation we deem inappropriate.

Salon Environment

We understand that sometimes you must take calls while in the salon. We ask that you please set cell phones to low volume. Communication via speakerphone is not permitted to preserve guest experience and privacy.

Children

We understand how challenging it is to find time to spend on yourself. We also understand that your “me time” does not always align with your appointments. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker.

 

In the event your child becomes unruly, cries excessively, or disrupts the other clients in the salon, we reserve the right to ask you and your child to leave.  This policy helps ensure that all guests enjoy a relaxing salon experience.

Personal Items:

We are not responsible or liable for any lost, damaged, or stolen items

Late Arrivals & Cancellations

We understand that sometimes extraordinary circumstances are unavoidable, and you may need to change your schedule. We kindly ask that you give us 24 hours' notice if you cancel your appointment.

Please contact a salon coordinator if it appears that you are going to be late for an appointment. If you are expecting to be more than ten minutes late, we cannot guarantee completion of the services booked, but as always, we’ll make every effort to do so.

Products/ Gift Cards

There are no returns or exchanges of products purchased.

Gift cards are not returnable or refundable for cash.

Payment Methods

We accept the following payment methods (Subject to change):  Cash, Visa, Master Card, American Express, Discover, Apple Pay, and Android Pay.

DISCLAIMER

SPARENITY NAIL LOUNGE, policies are a general description of many important policies of our salon, and that it is not intended to be an exhaustive listing of all such policies or procedures. Customers understand SPARENITY NAIL LOUNGE reserves the right to make changes to the policies, procedures, and practices described above.